Effective date: April 2, 2026
These Terms of Service ("Terms") govern your access to and use of the advisory services provided by Vorsprung, L.L.C., a Delaware limited liability company, trading as Raremind ("we", "us", "our"). By subscribing to or using our services, you agree to be bound by these Terms.
The service
Raremind provides business and technology advisory services on a subscription basis. Services include, but are not limited to, strategic analysis, product advisory, market research, go-to-market planning, and technology assessments delivered asynchronously with a 48-hour turnaround target.
Our services are intended for founders, operators, and small business teams. They are not intended for personal, household, or consumer use.
Subscription and payment
Plans
We offer monthly subscription plans as described on our pricing page. Plan details, features, and pricing are subject to change with reasonable notice to active subscribers.
Billing
Subscriptions are billed monthly in advance. By providing your payment details, you authorise us to charge your payment method on a recurring monthly basis until you cancel.
Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer pro-rated refunds for partial months, except at our sole discretion.
Pausing
We may offer the ability to pause your subscription. Pausing terms will be communicated at the time of the pause request.
How requests work
What couns as a request
Each submission must constitute a single, clearly defined piece of work with one discrete output (for example: a market entry brief, a competitor analysis, a pricing model review, a decision memo, or a strategy document). Each request must be self-contained and actionable without reference to ongoing or future requests.
The following are not permitted as a single request and will be returned for resubmission:
Requests that bundle multiple distinct deliverables (e.g. "prepare a competitor analysis and a GTM plan")
Requests that require ongoing data collection or extended fieldwork (e.g. "conduct two weeks of customer research and deliver a summary")
Requests that prescribe a methodology or time commitment rather than defining a deliverable (e.g. "spend 10 hours researching X")
If you are unsure whether your request qualifies as a single deliverable, submit it and we will advise you before beginning work.
The request queue and start time
Requests are handled one at a time on the Essential plan and two at a time on the Teams plan. If a request is submitted while another is active, it enters a queue. The 48-hour delivery commitment described in clause 3.3 begins at the point your request moves to active status — not at the time of submission.
We will notify you when your request becomes active and work has begun.
Delivery guarantee
We guarantee delivery of your output within 48 hours of your request becoming active, provided that:
Sufficient context has been provided by you for us to begin work without further clarification, or
Where we have requested clarification, you have responded and we have confirmed the request is active
If we fail to deliver within 48 hours of the active start time under these conditions, that request will be fulfilled at no charge. The credit applies to the specific request affected and does not extend to the subscription fee as a whole.
The delivery guarantee does not apply in the following circumstances:
We have requested clarification from you and are awaiting your response
The request does not comply with the single-deliverable requirement in clause 3.1
Delivery is delayed by factors outside our reasonable control (including but not limited to infrastructure outages, force majeure events, or public holidays)
Revisions
A revision to a completed deliverable constitutes a new request and will be treated as such, entering the queue in the normal way. This applies regardless of the nature or extent of the revision.
If you believe an output does not address the request as submitted, please raise this with us directly. We will review it and, if the original request was not met, we will re-deliver at no cost to your request allowance. This is distinct from a change of scope or a new direction, which are new requests.
Calls
Advisory calls (including clarification calls and working sessions) count as a request and are subject to a 48-hour cooldown period before the next request may become active. Calls are prepared for and structured as advisory sessions; they are not open-ended consultations.
Declining requests
areas, do not comply with the single-deliverable requirement, or that we determine are inappropriate or outside the scope of our expertise. In such cases we will notify you promptly and your request allowance will not be affected.
What is not included
Our services do not include:
Legal, financial, tax, or regulated professional advice
Implementation, execution, or hands-on delivery of any recommended work
Ongoing management or employment of any function
Guaranteed business outcomes or results
Nothing in our outputs constitutes legal, financial, investment, or professional regulatory advice. You should consult qualified professionals for advice in those domains.
Intellectual property
Your materials
You retain all ownership of materials, data, and information you share with us. By submitting materials, you grant us a limited licence to use them solely for the purpose of delivering your requested outputs.
Our outputs
Upon receipt of full payment, you own the deliverables we produce specifically for you. We retain the right to use general methodologies, frameworks, and know-how developed in connection with our services.
Our website and brand
All content on raremind.co, including text, graphics, and the Raremind brand, is the property of Vorsprung, L.L.C. and may not be reproduced without written permission.
Confidentiality
We treat all information you share with us as confidential. We will not disclose your confidential information to third parties except as required to deliver the service (e.g. using AI tools to assist with analysis) or as required by law.
You agree to keep confidential any proprietary methodologies, frameworks, or know-how we share with you that are not contained in your specific deliverables.
Use of AI
Raremind uses AI tools to assist with research, drafting, and analysis as part of delivering our services. All outputs are reviewed and shaped by a human advisor before delivery. By using our services, you acknowledge and consent to AI-assisted processing of the context and materials you share with us.
We do not use your information to train AI models.
Disclaimer of warranties
Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of any outputs. We do not guarantee specific business outcomes as a result of using our services.
Limitation of liability
To the maximum extent permitted by applicable law, Vorsprung, L.L.C.'s total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total fees paid by you in the three (3) months preceding the claim.
In no event shall we be liable for indirect, incidental, consequential, or punitive damages, including lost profits, even if we have been advised of the possibility of such damages.
Indemnification
You agree to indemnify and hold harmless Vorsprung, L.L.C., its members, officers, and contractors from any claims, damages, or expenses (including reasonable legal fees) arising from your use of our services, your breach of these Terms, or your violation of any third-party rights.
Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware.
For EU-based customers: nothing in these Terms affects your rights under applicable mandatory consumer protection laws in your country of residence.
Changes to these terms
We may update these Terms from time to time. We will notify active subscribers of material changes by email at least 14 days before they take effect. Your continued use of the service after changes take effect constitutes acceptance of the revised Terms.
Termination
We reserve the right to suspend or terminate your access to our services if you breach these Terms, fail to pay, or engage in conduct that we determine, at our sole discretion, is harmful to us or other clients. In the event of termination for cause, no refund will be issued for the current billing period.
Entire agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us with respect to the subject matter herein and supersede all prior agreements and understandings.
Contact
For any questions or requests relating to this Privacy Policy, please contact:
Vorsprung, L.L.C.
Trading as Raremind.co
hello@raremind.co
raremind.co